Question 1

What kind of trainings do you offer?

Accepted Answer

We offer cybersecurity and compliance trainings focused on international standards like ISO27001, DORA, NIS2, ISO27005, and more. Whether you’re just starting out or advancing your career, we’ve got you covered.

Question 2

Who can benefit from your trainings?

Accepted Answer

Our trainings are built for IT professionals, compliance officers, business leaders, and anyone interested in cybersecurity. Whether you’re in a startup or a multinational, our content adapts to your context.

Question 3

Do I need prior experience to enroll?

Accepted Answer

Not at all! Some courses are beginner-friendly, like ISO27001 Foundation, while others are more advanced. Each course page clearly outlines if prerequisites are required.

Question 4

How can I find the right course for my goals?

Accepted Answer

Each course comes with a detailed description and learning outcomes. If you’re unsure, reach out to us, we’ll help match you with the course that fits your profile and ambitions.

Question 5

Are your trainings recognized internationally?

Accepted Answer

Yes! Our certifications are globally recognized, particularly those delivered through our partnership with PECB, a leading certification body in the field of digital trust.

Question 6

Is there any instructor support?

Accepted Answer

Absolutely. Our expert instructors are available during and after the training to answer questions, clarify topics, and support your learning journey.

Question 7

Can I take your courses from anywhere in the world?

Accepted Answer

Yes. Most of our trainings are available online, and we welcome learners from all over the world. You just need a stable internet connection and a desire to learn.

Question 8

Are the courses available in multiple languages?

Accepted Answer

Our primary training language is English, but most of the courses are also offered in French or Spanish and other languages. Check the course details or contact us for specific language options.

Question 9

What formats are available (online, on-site, hybrid)?

Accepted Answer

We offer online, on-site (at your company), and hybrid formats depending on your needs. Our goal is to make training accessible and practical, no matter your setup.

Question 10

What happens after I complete a course?

Accepted Answer

You’ll receive a certificate of participation or certification (if you pass the exam), plus ongoing access to resources and optional follow-up sessions to keep your knowledge sharp.

Question 11

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards, bank transfers, and yes, crypto too! You choose what works best for you.

Question 12

Can I pay in cryptocurrency?

Accepted Answer

Absolutely! We’re crypto-friendly and accept several major cryptocurrencies. Contact us for more information.

Question 13

Do you offer payment plans or installments?

Accepted Answer

Yes, for select courses. You can split your payment into three parts; just reach out before booking to arrange it.

Question 14

Are prices shown including taxes?

Accepted Answer

All prices are listed excluding VAT. Applicable taxes are calculated and added at checkout based on your location. As we are based in Gran Canaria, VAT no longer applies to our rates. However, **IGIC** (the Canary Islands’ local tax) applies to residents within the Canary Islands.

Question 15

Do you provide invoices for businesses?

Accepted Answer

Yes! You’ll automatically receive a professional invoice after payment. For custom billing needs, contact us directly.

Question 16

Are group discounts available?

Accepted Answer

Yes, we offer discounts for teams and companies. Contact us with your group size and training goals for a custom quote.

Question 17

Do I need to pay in advance to reserve a spot?

Accepted Answer

Yes. Your registration is confirmed once payment is received. This secures your access to the course and materials.

Question 18

Is my payment information secure?

Accepted Answer

100%. We use encrypted and secure payment processors. Your personal and payment data is safe with us.

Question 19

Do you offer any launch or seasonal discounts?

Accepted Answer

We do! Subscribe to our newsletter to stay updated on exclusive offers and promos.

Question 20

Where can I enter my promo code?

Accepted Answer

You’ll see a “Promo Code” field at checkout, just enter your code before finalizing your payment and the discount will be applied instantly.

Question 21

What is PECB and why should I choose it?

Accepted Answer

PECB (Professional Evaluation and Certification Board) is a globally recognized certification body for a wide range of standards including ISO/IEC 27001, ISO 22301, GDPR, and more. With a presence in over 150 countries, PECB sets the bar for high-quality, structured, and internationally respected training and certification programs. **Choosing PECB means choosing credibility, global recognition, and a rigorous framework designed to help professionals grow and organizations comply.**

Question 22

Are your PECB trainings official and accredited?

Accepted Answer

Yes. All our PECB trainings are **official, fully accredited, and authorized** by PECB. Cyber Academy holds **PECB Gold Partner** status (the top-tier accreditation level), so the access is direct. When you train with us, you receive PECB’s official courseware, practice materials, and exam vouchers. **No shortcuts, no pirated content, 100% compliant and recognized.**

Question 23

Will I get a certificate from PECB?

Accepted Answer

Absolutely. Once you successfully pass the exam and meet the experience criteria defined by PECB, you’ll receive your **official PECB certificate** directly from their platform. The certification is **internationally recognized** and digitally verifiable.

Question 24

What happens if I fail the PECB exam?

Accepted Answer

No stress. If you don’t pass the first time, **you can retake the exam once for free** within a 12-month period. Additional attempts are possible with a retake fee. We also offer**guidance and support** to help you prepare better for your second attempt.

Question 25

Do I need a PECB account before enrolling?

Accepted Answer

Not necessarily. You can enroll in the training with us first, and we’ll help you create your PECB account before the course. However, if you already have one, it will speed up your registration and exam scheduling process.

Question 26

Are your trainers certified by PECB?

Accepted Answer

Yes. All our instructors are **certified PECB Trainers**, approved to deliver official content. They’re not just trainers, they’re also **field practitioners**, bringing insights from real-world consulting and audits to the classroom.

Question 27

Do I need to take an exam right after the training?

Accepted Answer

No. You can take the exam **any time within 12 months** after completing the training. We usually recommend taking it within 1–2 weeks while the knowledge is fresh, but you’re free to schedule it when you feel ready.

Question 28

How do I place an order for a training?

Accepted Answer

You can register directly via our website by selecting your desired training, date, and payment method. We accept **online payments, bank transfers**, or can send you an **invoice for company payments**. If you need assistance, just reach out, we’re happy to walk you through it.

Question 29

Can I cancel or modify my registration?

Accepted Answer

Yes. You can cancel or modify your registration up to **7 days before the training start date**. Just send us an email or use the contact form. After this period, cancellation fees may apply, but we always try to be fair.

Question 30

What is your refund policy?

Accepted Answer

We have a dedicated page for [this topic.](https://cyberacademy.net/refund-and-returns-policy/)

Straight answers, fast.

General

Payment & Information

Trainings with PECB

Order & Return

Help & Support

Trainings with ISACA